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Our support team is available 7 days a week by email. We aim to answer all support requests by customers within 12 hours, but in some cases it can take up to 24 hours.

Support email address:


Please check the list below prior to sending an email. Click on a question to expand or expand all.


Which types of content do you allow?

We allow anything that is legal in The Netherlands. This means copyrighted content can only be hosted if you have permission from the owner.

Can I get a trial account?

Yes, the easiest way to get a trial account is to buy a one month subscription and ask for a refund consequently. If you do not wish to do that, send an email to support with your desired username, first and last name, address and phone number.


Which payment methods do you accept?

Bitcoin, PayPal, credit card (through PayPal) and European bank transfers.

I bought hosting but didn’t receive any login details.

Have you checked your spam box? Ask our support team to figure out.

Can I get my money back?

We are always ready to refund (part of) the hosting fee to disappointed customers. If you request a refund within your first month it will always be granted, but we kindly request you to tell us why you didn't like our hosting.


What are your DNS servers (nameservers)?

Our nameservers are and

How to set up an external (existing) domain with my hosting account?

First of all, log in to the control panel. Select New domain and continue with Use an existing domain. Follow the instructions to add your domain to our system.

From here there are three options. The recommended option is the use the nameservers of the provider (registrar) of your domain name. To do this, you need to set up an “A record” that points to our web server, using the control panel of the domain provider. You can find the web server’s IP address when setting up your domain in our control panel. It may take up to 24 hours until the DNS changes take into effect. It may also help to restart your web browser and empty the cache.

Secondly, you can point the nameservers of your domain name to ours, using the domain provider’s control panel. Be sure to email support when you’ve done this, so we can set up our nameservers accordingly. It may take up to 48 hours until the DNS changes take into effect. It may also help to restart your web browser and empty the cache.

Lastly, you can transfer the complete domain name to us, so we will be your domain registrar. To do this, ask support for an invoice to transfer your domain name. You will then be asked for the authorization code for transferring the domain name, which you can request at the current registrar.

How do I upload my web site?

You can upload your web site using an FTP client, like FileZilla. Install FileZilla on your computer.

To upload your website, the domain first needs to be created in our control panel. To do so, log in to control panel, click New domain and follow the instructions. Alternatively, you can use our precreated domain

After opening FileZilla, enter your FTP details (which can be found in your welcome email) at the top and click Quickconnect. When everything goes well, you can see your files and folders of your hosting account appear on the right side. Select the correct upload folder on the right side: / Files on the left side can be uploaded by double clicking on them, and files and folders can be uploaded by right clicking on them and selecting Upload.

How to get SSH access?

Email support and ask nicely! A good program for SSH’ing on windows is putty.

See this page for more instructions.

How to install a CMS or forum (e.g. Wordpress, Joomla)?

New customers have a one-time opportunity to have any CMS installed by us. Just ask our support team nicely.

First upload the files of your desired CMS onto our web server (see How do I upload my web site?). Then set up a MySQL database in our control panel: log in to the control panel and go to MySQL. Make up a name for the database and click on Create new database. If you don’t have working database credentials, set up a new password below. Then go to the installation web page of your CMS (which is something like – consult the manual of your CMS from here.

How to install a CMS or forum (e.g. Wordpress, Joomla) more quickly?

By using the SSH command line you can upload the CMS’s files more quickly to the web server. To do so, you need to know the exact web address of the CMS’s download. Then log in using SSH and execute:


Then depending whether you’ve downloaded a zip, tar.gz or tar.bz2 file, execute



tar –xzf cms.tar.gz


tar –xjf cms.tar.bz2
I need Imagick, GD, Curl or some other PHP extension.

That’s okay, ask support to install it for you.

My .htaccess file doesn’t work.

That’s because .htaccess-files are Apache things, and we use Lighttpd instead of Apache! If you need to set up a redirect, password protection or rewrite rule – this can all be set up using the control panel. If you need to set up something more specific, contact support.

What are the details of your VPS’es?

VPS'es by default come with 4 cores at 3 GHZ or more, which are shared equally among all customers on the node. Our cheapest plan is allocated 128 MB of RAM and 256 MB swap. RAM allocation scales up for more expensive plans. If you need more RAM or swap this can be arranged.

All VPS'es run Debian Wheezy, but customers with a “Pro” plan are welcome to request another linux distribution. For security reasons, basic customers do not have root access. If you require root access you should take the “Pro” subscription.

I'm getting 503 Service Unavailable or 500 Internal Server Error.

This likely means the PHP server in your VPS is unreachable. You may be able to fix this yourself by restarting your VPS. You can do this from the VPS Status page in the control panel. If this doesn't work, contact support.

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